Hi Wayne - Thanks for your feedback. We apologize that your vehicle wasn't washed after service. You may bring it back at any time and we'll be happy to wash it for you. Please reach out to Chris Fasbender, Director of Operations, at 402-734-2525 with any further questions. Sincerely - Beardmore Chevrolet.
Jeffrey - We appreciate your feedback, and apologize that you didn't have a good experience with our finance manager. We do offer optional packages that help protect your investment during the finance process, but of course you're not obligated to purchase them if you don't want. We'll be using this as a learning experience, and thank you for your comments. Sincerely - Beardmore Chevrolet.
Very impressed in all aspects. Dustin by far was the the best sales person i have ever delt with. Very professional as a younger team member. I believe he has manager potential and then some. You can tell he is just not there for a pay check. I could see he actually takes his employment with you serious. A very detailed young man!!. I hope you see this in him as i do. Thank you for being more than just a dealership.
From the time I got there, it was a disaster. I made my appointment online (like normal) a week or so before my appointment. When I arrived I was told I did not have an appointment and the loaner car was not ready. Dillion requested I sign the paperwork before actually looking over the loaner car and he would add any scratches, dents, or imperfections when he goes back inside. The car had 78 miles til empty, had a scratch on the back bumper, and light dings on the front. When pointed out to Dillion, he stated “I didn’t even see that. You are right! I’ll get it added.” The next day I receive a call from Dillion giving me a quote of approximately $1423 and change. States taxes should be no more than $40. I went over the pricing with him because I called 3 times prior and had gotten quotes on the turbo charger. A few hours later, Dillion called back and stated there would be an additional $200 charge for sealant and a bolt for the turbo charger and the person working on it was unaware of this prior. I responded with, “I don’t know why you’re telling me that’s part of the turbo charger itself. I was already given a quote multiple times and I’m not paying that.” After I pick up my car, I noticed scratches on my new windshield (recently replaced)— I called to discuss whether or not my hood was left up while work was being done. Dillion said no and then said “maybe it’s a manufacturer defect bc I didn’t see any scratches”... I advised these were done deliberately and only on one side. I still have the receipt for my windshield and I’ll take it back to the dealer i originally went to the day before I dropped my car off to beardmore to fix it. The customer service has gone down hill. Im scared to come back. I definitely won’t buy my next car from here or recommend to anyone else.
Mareiko - Thank you for your feedback. We're sorry to hear about your experience. We strive to offer a world-class level of service to all of our customers, and we will be looking further into this. Please reach out to Chris Fasbender, Director of Operations, at 402-734-2525 with any further questions. Sincerely - Beardmore Chevrolet.